Fisheye Licensing and Purchasing
Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Sales Team.
Server Licenses
- What does a new Fisheye license cost?
- How much is it to renew my Fisheye software maintenance?
- What is software maintenance?
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- How do you define a Fisheye User?
- How is Fisheye licensed?
- What is the cost to upgrade my Fisheye license to a higher user tier?
- How do I purchase a Server license upgrade?
- What about Cloud subscriptions?
Server Licenses
1. What does a new Fisheye license cost?
We have designed Fisheye licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above.
If using Crucible along with Fisheye (in all cases), your Fisheye license must have an equal or greater number of users in order to be compatible with Crucible.
| Commercial | Academic | |
|---|---|---|
| Starter* (5 users w/ 10 committers, 5 repo) | US $10 | US $10 |
| 1-10 Users | US $1,100 | US $550 |
| 11-25 Users | US $1,650 | US $825 |
| 26-50 Users | US $3,030 | US $1,515 |
| 51-100 Users | US $5,500 | US $2,750 |
| 101-250 Users | US $11,000 | US $5,500 |
| 251-500 Users | US $13,200 | US $6,600 |
| 501-2000 Users | US $17,600 | US $8,800 |
| 2001+ Users | US $22,000 | US $11,000 |
*10 user Starter License supports 5 users w/ 10 committers and 5 repositories. All other licenses support unlimited repositories and unlimited committers per repository.
2. How much is it to renew my Fisheye software maintenance?
All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing.
| Commercial | Academic | |
|---|---|---|
| Starter (5 users w/ 10 committers, 5 repo) | US $10 | US $10 |
| 1-10 Users | US $550 | US $275 |
| 11-25 Users | US $825 | US $412.50 |
| 26-50 Users | US $1,515 | US $757.50 |
| 51-100 Users | US $2,750 | US $1,375 |
| 101-250 Users | US $5,500 | US $2,750 |
| 251-500 Users | US $6,600 | US $3,300 |
| 501-2000 Users | US $8,800 | US $4,400 |
| 2001+ Users | US $11,000 | US $5,500 |
Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. You can request a quote at any time; see this FAQ for more details. You also have the option to set up auto-renewal through my.atlassian.com.
*Software maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. We recommend renewing at least 30 days before expiration to ensure you can upgrade to new releases and get technical assistance at any time.
3. What is software maintenance?
Software maintenance, included in your first year of use, gives you the following benefits:
- Security patches
- Critical bug fixes
- New features & enhancements
- Access to Atlassian's world-class Support team for technical troubleshooting
- Developer license keys (lets you test the upgrades before committing!)
- Potential to enroll to Beta Programs
In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world class teams.
4. How do I request a quote?
Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.
5. How do you define a Fisheye User?
A Fisheye user is by definition any user account in the Fisheye system, i.e. anyone who can log in to Fisheye. Unlimited 'anonymous users' are permitted on all licenses.
6. How is Fisheye licensed?
A Fisheye commercial/academic/starter license entitles you to:
- Deploy a single instance of Fisheye in a production environment accessible by the number of users licensed
- Perpetual Fisheye use
- Software maintenance for 12 months — including all updates and online support
- JSP source code (under a developer source license which allows for broad customization)
Note: Full source is not available due to embedded code Atlassian cannot expose.
Licensing fees are quoted per total number of 'Fisheye users'. A Fisheye user is by definition any user account in the Fisheye system, i.e. anyone who can log in to Fisheye. Unlimited 'anonymous users' are permitted on all licenses.
An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.
7. What is the cost to upgrade my Fisheye license to a higher user tier?
You will be pleased to know that you can upgrade Fisheye at any time. All data is seamlessly upgraded and all upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.
If using Crucible along with Fisheye (in all cases), your Fisheye license must have an equal or greater number of users in order to be compatible with Crucible.
Please Note: The below prices are applicable for licenses purchased after 2-Oct-2017. Pricing for licenses purchased prior to 2-Oct-2017 will be calculated using the original purchase price.
| 11-25 Users | 26-50 Users | 51-100 Users | 101-250 Users | 251-500 Users | 501-2000 Users | 2000+ Users | |
|---|---|---|---|---|---|---|---|
| Commercial | |||||||
| From 5 Users Starter License | You can upgrade your Starter license to any commercial license tier. When upgrading your Starter license, the cost is the same as buying a new Crucible license, see costs above. As with all upgrades, the cost includes 12 months of new maintenance and support. | ||||||
| From 1-10 Users to | US $1,100 | US $2,480 | US $4,950 | US $10,450 | US $12,650 | US $17,050 | US $21,450 |
| From 11-25 Users to | US $2,205 | US $4,675 | US $10,175 | US $12,375 | US $16,775 | US $21,175 | |
| From 26-50 Users to | US $3,985 | US $9,485 | US $11,685 | US $16,085 | US $20,485 | ||
| From 51-100 Users to | US $8,250 | US $10,450 | US $14,850 | US $19,250 | |||
| From 101-250 Users to | US $7,700 | US $12,100 | US $16,500 | ||||
| From 251-500 Users to | US $11,000 | US $15,400 | |||||
| From 501-2000 Users to | US $13,200 | ||||||
| Academic | |||||||
| From 1-10 Users Starter License | You can upgrade your Starter license to any academic license tier. When upgrading your Starter license, the cost is the same as buying a new Crucible license, see costs above. As with all upgrades, the cost includes 12 months of new maintenance and support. | ||||||
| From 1-10 Users to | US $550 | US $1,240 | US $2,475 | US $5,225 | US $6,325 | US $8,525 | US $10,725 |
| From 11-25 Users to | US $1,102.50 | US $2,337.50 | US $5,087.50 | US $6,187.50 | US $8,387.50 | US $10,587.50 | |
| From 26-50 Users to | US $1,992.50 | US $4,742.50 | US $5,842.50 | US $7,042.50 | US $10,242.50 | ||
| From 51-100 Users to | US $4,125 | US $5,225 | US $7,425 | US $9,625 | |||
| From 101-250 Users to | US $3,850 | US $6,050 | US $8,250 | ||||
| From 251-500 Users to | US $5,500 | US $7,700 | |||||
| From 501-2000 Users to | US $6,600 | ||||||
8. How do I purchase a Server license upgrade?
There are two ways to generate a server license upgrade quote:
My.Atlassian Account
When the license's Billing Contact logs into their My.Atlassian account, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.
Atlassian Store
Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.
9. What about Cloud subscriptions?
As of October 2013, we have retired Fisheye & Crucible Cloud. We apologize for the inconvenience this may cause to potential customers.
More details can be found in the official End of Life Announcement and accompanying FAQ.