Atlassian Intelligence combines state-of-the-art models developed by OpenAI with the power and data inside the Atlassian platform. This means we provide a native artificial intelligence experience that is contextual to you, your teams, and your workflows, all in a way that respects the privacy of your data. To learn more about the technology that underpins Atlassian Intelligence visit this page. 

Some of the models used as part of Atlassian Intelligence, including the models developed by OpenAI, generate responses based on your inputs and are probabilistic in nature. This means that their responses are generated by predicting the most probable next word or text, based on the data that they have been trained on.

Because of this approach, these models can sometimes behave in ways that are inaccurate, incomplete, or unreliable. For example, the responses that you receive could not accurately reflect the content they are based on, or generate content that sounds reasonable but is incomplete and should not be relied on.

We encourage you to think about the situations when you use Atlassian Intelligence — for example, not in cases where you need current and accurate information about people, places, and facts — and review the quality of the responses you receive before sharing them with others.

If you purchase a new Atlassian Enterprise or Premium cloud plan on or after March 29,  Atlassian Intelligence will be automatically activated for your site(s) across all integrated Cloud products.

If you've purchased an Enterprise or Premium Cloud plan before March 29, Atlassian Intelligence will be automatically activated for your site(s) beginning May 6th. If you would like to use Atlassian Intelligence prior to its automatic activation, learn how to activate it by clicking here.

Once Atlassian Intelligence is activated, users and admins alike can immediately begin using Atlassian Intelligence features to optimize their individual and team productivity.

Atlassian Intelligence is a feature of Atlassian Enterprise and Premium Cloud plans, which include the following products: Jira Software, Jira Service Management, Jira Work Management, and Confluence.

Discover which Atlassian Intelligence features will be automatically activated by reviewing this table.

Yes. If you are an admin, you can log into Atlassian Administration (admin.atlassian.com) and remove Atlassian Intelligence at the individual product level. Once deactivated, you will see a confirmation flag in your instance. For more details please review our documentation or contact support directly.

Yes. You can reactivate Atlassian Intelligence now or anytime in the future. Once Atlassian Intelligence is activated across a Cloud product, any newly released Atlassian Intelligence features are automatically live by default.

For more details please visit our documentation.

Our Privacy Policy covers all of our products and services, including Atlassian Intelligence.

Yes, Atlassian Intelligence is covered by the Atlassian Customer Agreement. Additionally, we introduced Atlassian Intelligence-specific terms that are incorporated by reference into the Atlassian Customer Agreement, which govern your use of Atlassian Intelligence.

Atlassian Intelligence processes your user’s inputs to provide the outputs your user has requested. We may also process organizational data from within your product instance that the user has permission to view and include that data with the user inputs, so that LLMs can provide more accurate, relevant, and contextual responses.

We do not use your input or output for any other purpose. Our partner, OpenAI, neither retains your inputs and outputs nor uses your inputs and outputs to improve its services.

If you would like to be notified of any material changes to this policy, please subscribe here.

No, OpenAI does not store the data you submit or the responses you receive.

The data you submit and the responses you receive via Atlassian Intelligence are not used to fine-tune or improve OpenAI’s models or service. Each data request is sent to OpenAI individually, over an SSL encrypted service, to process and send back to Atlassian.

We process your inputs to provide you with the outputs you requested. We do not use your input or output for any other purpose.

Atlassian Intelligence uses only data about how you interact with our features, such as the people you work with and the size and type of attachments, and feedback you provide. Atlassian Intelligence does not use your inputs or outputs.

The data you submit and the responses you receive are used only to serve your experience. They are not used to train models across customers or shared between customers.

You can opt out of using Atlassian Intelligence at any time. If you choose to use Atlassian Intelligence there is no fine-tuning on your inputs or outputs, only the feedback you provide.

Data is transferred outside of the current site for specific Atlassian Intelligence features that use partners like OpenAI in order to generate a response. Even though the data is transferred, it follows existing Atlassian security practices. For Atlassian Intelligence, each data request is sent to OpenAI individually, over an SSL encrypted service, to process and send back to Atlassian.

Please refer to our list of data sub-processors for all LLM partners here.

Atlassian Intelligence respects all of your existing permissions; a user may get a different set of results based on the content they have access to, which may differ from another user.

As a reminder, Atlassian Intelligence does not store any inputs or outputs. AI processes your inputs and outputs, but it is stored just like all of your other Atlassian data. For example, using Atlassian Intelligence to rephrase text inside of Confluence editor does not store any specific Atlassian Intelligence data, but that text result, if not discarded, is saved and stored on your Confluence page.

To the extent you have installed or are using Marketplace apps, have granted access outside of your organization to other types of users, or are working with a solution partner, those second or third parties will have access to data (not specific to Atlassian Intelligence).

Atlassian Intelligence currently leverages large language models from OpenAI. Atlassian Intelligence follows our existing security practices. For Atlassian Intelligence, each data request is sent to OpenAI individually, over an SSL encrypted service, to process and send back to Atlassian. OpenAI does not use Atlassian Intelligence inputs or outputs to train its models. For our existing Atlassian Intelligence features, Open AI does not log the inputs and outputs.

All requests from Atlassian services to OpenAI follow a central process and infrastructure to ensure that the same protections are applied. All services that use the central process go through an Atlassian standard for authentication and authorization.

All requests to OpenAI’s APIs from the OpenAI Gateway service are made over an encrypted connection using Atlassian’s OpenAI API keys. Beyond this, we inherit and rely on OpenAI's security and privacy controls.

Yes. If you have turned on data residency, all of your  in-scope product data will remain stored in the region you’ve selected.

We are committed to helping our customers stay compliant with GDPR and their local requirements.  As we do today for all of our products, we will process and transmit data for Atlassian Intelligence in accordance with our Privacy Policy, Data Processing Addendum, and GDPR commitment.

Although many of the systems and services used by Atlassian Intelligence hold these certifications and adhere to the same internal policies and standards, Atlassian Intelligence itself has not undergone external assessment for SOC 2 or ISO certification. As we further develop our Atlassian Intelligence services and tools, we will aim to include them in our standard audit certification reporting cycle.

No, at this time Atlassian Intelligence is not HIPAA compliant and our Business Associate Agreement (BAA) does not cover this feature. If you are required to comply with HIPAA, we recommend that you do not opt-in to this feature until we have expanded our coverage to include it.

We currently only offer opt-out controls at the product level. We plan to offer more granular controls to customers in the coming months and will update this page once controls are available.

Atlassian Intelligence honors all existing permissions within each feature. Users will not be able to create or generate content based on resources they do not have access to.

Ex. #1. You would not see issues/projects that you do not have access to if you do a natural language search to JQL or you would not get Confluence pages sourced for an answer to a question if you did not have access to those pages.

Ex. #2. if a Confluence user executes a smart search, the results shown will take into account the pages and spaces the user has permission to view, and ignores restricted pages and spaces.

Visit our guide on Atlassian Intelligence to learn how teams can accelerate work, increase efficiency, and provide value faster.